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Reservations

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Contact Us

Av. 30 Sur esquina calle 3 Sur Colonia Centro C.P. 77710, Playa del Carmen, Quintana Roo, México

reserva@duendedelmar.com

Tel: (52) 984 8 03 36 31

Fax: (52) 984 8 73 01 25

Services

 

 

Looking for that friendly and familiar atmosphere that you don't find anymore? Here it is, a comfortable and relaxing ambience in complete harmony with the beauty of the Nature. Your relax is our goal, please allow us to transmit our passion for the wildness; we want our guests to feel the Caribbean since the moment they walk in. Our garden contains more than 100 different species of plants and flowers, trees and medical herbs.

 

Sunroof

At the top floor of the condo-hotel you will have the opportunity to enjoy a resting and comfortable time, sun chairs and cocktail service are available while you getting tanned, not to mention the view over the garden and the near sea.

 

BBQ/Grill

You will have the possibility to use the huge grill/BBQ, positioned in the garden, anytime you want, as if you were at home. You will be preparing your meal surrounded by a magnificent exotic garden, plants and flowers of the tropic, having a refreshing drink while the fresh fish, bought directly from the fisherman the same day, is grilled.

 

Ticketing Service

A service is available free of charge for all our guests: your time is valuable and we don't want you to waste it shopping around for the best offers. Just let us know what your need are and we'll do our best to fully satisfy you, no matter what you're looking for.

 

Privileged Position

Literally next door from Duende del Mar's main entrance are many services like banks, foreign exchange, cash points, clubs, shops, golf clubs and many many more...

 

Bar and Restaurant

  • Drink service/Bar
  • Room Service

 

 

Other Services...

 

Newspaper, beach towels, table games, courtesy library/please ask reception, laundry service, bike rental, car rental, bike tour, promenades, snorkelling equipment, room breakfast, photo and video development, fax and telephone, honeymoon suite, snorkelling tours, fishing trips, Para shooting, kite surfing, golf courses, horse riding, and many more...

 

Multilingual reception

  • Opening time: from 8:00 to 19:00 hrs.
  • 24/7 emergency number, we are here to assist you during the entire stay, anytime.
  • WI-FI that covers all areas, we know how important it is to stay in touch.

 

Private Parking

Free Parking is available at the main entrance for all of the guests and if you wish a secured indoor parking it is available for an extra charge of 10 USD.

 

Express check-in/check-out

We value you time and at no extra costs check-in and checkout have been simplified.

 

Payment methods

Our bookings can be done via wire transfer (national and international, details available on request) and by credit/debit card through the Pay Pal service (Visa, Master card, Amex, Discover).

 

Terms of services, Duende del Mar

  • Promotional tariffs are applicable to low and mid seasons.
  • Check-in time: 14:00 hrs. - Checkout time: 12:00 hrs.
  • Bookings are confirmed upon receipt of payment (transfer or Pay Pal.
  • Cancellation of the reservation to be done 15 days before the start date of the permanence; a 15% charge will be applied if cancellation has not been received with the above notice.
  • Christmas season is subject to 100% booking fee in advance.
  • *Cancellations will not be subject to re-found.
  • Prices are not including value added tax (IVA), except for airport transfers.
  • If invoice is needed a 12% will be added to the total amount.
  • Cleaning of the premises every other day.